We talked about old times
And it made me smile because you didn't forget
Roy Chong
30th May 1985
roy_cmh@yahoo.com.sg
Thursday, April 21, 2005, 11:29 am
Regarding the complain on the taxi driver, Comfort had already given me a reply...
Here's the reply:
Dear Mr Chong
I refer to your complaint lodged on April 11 and wish to extend sincere apologies for the discomfort you had experienced over this incident.
Comfort is serious about ensuring good service for our customers. Any feedback on service lapses by our taxi drivers is taken seriously and will be investigated. Following the investigation, our Investigation Officer will assess each case based on the facts and details to determine the course of action.
We have looked into the matter. The said driver was warned on this incident. He was firmly reminded to adhere to the service standards as set by Comfort. Your complaint has been filed in his service record and we will closely monitor his performance. A repeat offence will result in the stiffer disciplinary actions, including the termination of his taxi-hiring contract with us.
Thank you for your feedback. We will continue to step up our service enforcement, communications and training efforts to push up service levels by Comfort drivers.
Yours sincerely
Agnes Aw
Customer Service Officer
Corporate Affairs Division
Comfort Transportation Pte Ltd
SHIT SIA!!! He haven get sack!!!! Oops... HAHAHA!!
Am i evil or am i EVIL!!!???
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